TRAINING LIST - click on each category to see the available trainings
Click on each training link to see details or request information
Organizations are now competing in two markets, one for their products and services and one for the talent required to produce or perform them. Your organization's success in its business markets is determined by its success in the talent market. A critical component is a workforce with the knowledge and skills to make rapid adjustments and the willingness to acquire new competencies. Each development practice provides a layer in the foundation for continuous improvement of the organization's workforce capability.
Needs & skills assessment, development plans, customized programs, experiential learning, progress follow-up and post training coaching is our recipe to ensure a good ROI of the trainings we deliver.
We can also structure train the trainer programs for your internal trainers and induction programs for your new hires. Our trainers are experienced professionals and several of the programs we deliver are nationally or internationally certified. We can organize training sessions either at our fully equipped premises to ensure a good learning environment or in different locations.
ESSENTIAL SKILLS FOR SUCCESSFUL SALES
These days, selling is not about convincing the customer to buy a certain product. A successful sales person functions more as a consultant for his/ her clients using patience and special skills to first identify what the customer really needs and wants, then helping the client to obtain it. In this sales training, participants learn how they can become “client” experts and how to build a long lasting business relationship with their clients.
Topics:
- Principles of professional selling;
- Transactional vs. consultative selling;
- Techniques and Communication Skills of Superstar Sales People;
- Price vs. cost;
- Adapting the style to the client’s profile (the DISC methodology);
- Body language, non-verbal communication and sales;
- How to handle difficult customers.
Benefits for participants:
- Learn about the sales process and strategies
- Learn sales techniques
- Improve selling skills;
- Improve chances to persuade clients;
Recommended audience
- general
- marketing/ PR/ sales/ procurement staff at entry or intermediate level
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Languages: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 50% of the time.
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BEST PRACTICES FOR SALES NEGOTIATION
Selling to a customer one time is the result of marketing; selling him over and over again is the result of good knowledge of sales and negotiations practices. This training is an intensive program, which offers acces to the techniques that produce sucessful outcomes in the selling proces and has been structured based on the best practices of experienced negotiators. Participants learn how to ask customers the right questions and listen to their needs. They learn about persuasion and the psychology of selling and practice interviewing skills. This training is about learning to identify what the customer truly values and how to create win-win solutions and gain the most of the sale negotiation.
Topics:
- Effective preparation of negotiation;
- Negotiation tactics;
- Move from claiming value to creating value;
- Convert challenging relationships into rewarding relationships;
- Understand personal negotiation style and its impact;
- The art & science of persuasion;
- Cross-cultural negotiations;
- Behaviour with difficult negotiators;
Benefits for participants:
- Broaden perspective over the needs and interests of all sale stakeholders;
- Develop the ability to create win-win solutions;
- Create a collaborative climate for negotiations;
- Prepare effectively for negotiation, identifying barriers and designing negotiation tactics;
- Develop persuasion skills.
Recommended audience
- general
- marketing/ PR/ sales/ procurement staff at entry or intermediate level
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 50% of the time.
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NEGOTIATION SKILLS (EFFICIENT COMMUNICATION FOR SUCCESSFUL NEGOTIATIONS)
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Efficient Communication for Successful Negotiations is a training course on negotiations dynamics. This highly interactive, practice-driven class uses case studies and role-plays to help participants gain experience in using proven negotiation techniques. The training also clarifies matters related to adopting different behavioral styles and the positive outcomes of good communication skills in negotiation situations.
Topics:
- What stands behind the negotiation process;
- Negotiation phases;
- Power in negotiations;
- Compromise solutions.
Benefits for participants:
- Know how to prepare for negotiations;
- Gain self-awareness;
- Learn how to discover the strengths and weaknesses of the negotiation partners;
- Learn to reach solutions through compromise;
- Learn to identify and avoid unfair practices;
Recommended audience:
- supervisors/ managers
- procurement/ sales staff
- project staff
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 60% from time.
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BASICS OF MANAGEMENT
In this program our goal is to deliver practical learning for those at the beginning of their people management career. The trainer guides participants through an action-packed, highly interactive training that helps them learn and practice effective management skills. Through role-plays, group discussions and solving case studies, participants become able to apply effective management techniques the first day they are back on the job.
Topics:
- The classical management functions;
- The first 100 days of a junior manager (transition challenges);
- Typical roles in teams;
- Effective communication in management;
- Setting team objectives;
- Delegation (why and how to do it);
- Performance management (motivation & feedback).
Benefits for participants:
- Get a realistic perspective over the management challenges;
- Learn/ improve management knowledge, tools and skills;
- Broaden understanding about how people work in teams;
- Learn how to catalyze high results through team work;
- Understand the motivation psychology and learn practical tips.
Recommended audience:
- employees in transition to their first management position
- junior managers
- talent employees
- junior project managers
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: Romanian/English
- Length: 2 days
- Exercises/ case studies/ role plays: 50% of time
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MANAGEMENT BY OBJECTIVES
By establishing correct objectives, half of the work is done! The workshop Management by Objectives provides participants valuable tools to understand and relate more effectively with their teams. Through group activities, we help them gain confidence in a set of skills to bridge the gap with the others and interact with them as a consultant to find solutions to typical HR problems.
Topics:
- The Management By Objectives technique;
- Setting SMART objectives;
- Corporate Vision, Mission, Goals and Strategies;
- The connection between team objectives and the company strategy;
- Implementation plans;
- Performance standards;
- Managerial tools overview: empowerment, feedback, coaching;
- Reporting and being in control.
Benefits for participants:
- Be better equipped to reach the established goals;
- Learn ways to better quantify performance;
- Learn how to establish a productive climate;
- Follow up and commitment will be easier to implement in the daily work.
Recommended audience:
- team leaders/ supervisors/ managers
- talent employees
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 50% of the time.
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BUSINESS MANAGEMENT SIMULATION (TOPSIM)
TOPSIM – General Management is a simulator which serves as an efficient platform to learn/ enhance business management skills, thus consolidating participants' theoretical learning and knowledge. The simulator presents a realistic model of 5 virtual corporations competing on a virtual market. Periodically, participants, grouped in teams of 4 or 5, each team representing a company, have to take business decisions to gain market share against the others and to increase profits for their own companies. So, they develop a hands-on, no-risk, quick and practical experience in business decisions, through a competitive, dynamic game. The game sessions are separated by short, theoretical “pills” presented by the trainer. TOPSIM is an effective means to enhance participants’ financial and business management skills; in short - to teach and learn business, by "doing" business.
Topics:
- Recognize and express the framework of business success;
- Learn about interconnections in Business Management;
- Define business strategies and goals and apply them within a simulated economic environment;
- Learn about the life impact of various economical parameters and how they should influence business decisions;
- Learn about basic marketing principles;
Benefits:
- Learn how to deal with complex decisions in an uncertain business environment;
- Keep control of the business in difficult economic situations;
- Learn to „see the big picture” and make correct decisions;
- Develop thinking and acting in an interdisciplinary manner;
- Improve team work skills;
- Exercise to make group decisions and use computer assisted models;
- Exercise the presentations skills at the end of the program.
Recommended audience:
- talent employees
- team leaders/ supervisors/ managers
Other details:
- Maximum class: 25 people
- Minimum class: 20 people
- Language: English/ Romanian
- Length: 5 days.
- Exercises/case studies/role-plays: 80% of the time.
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CHANGE MANAGEMENT
Change has been more and more a universal challenge in the last years and people have been forced to accept change at high speed in virtually every aspects of their lives. Some have adapted, other failed to adapt like in the Darwin theory of evolution. This training is meant to clarify the triggers to organizational change and the response of people within organizations to challenges brought by change. It also deals with training participants practical means to plan and implement change with success.
Topics:
- Changes within organizations (what to expect, what to fear, typical changes);
- The change process (3 perspectives: self, team/ organization, society)
- The emotional side of change
- Managing the change process
- Communication aspects of change management
Benefits for participants:
- Understand the change process
- Learn how to overcome change barriers
- Learn how to build alliances to facilitate change
- Learn how to communicate for successful change
Recommended audience:
- team leaders/ supervisors/ managers
- talent employees
- project managers
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: Romanian/ English
- Length: 2 days
- Exercises/case studies/role-plays: 60% of the time.
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LEADERSHIP
Leaders are for organizations like air is for the body. They breathe through the leaders' ability to motivate others for action, change and innovation. The purpose of the Leadership Skills training is to help people understand the difference between leaders and managers, learn what Emotional Intelligence is and, how to build the necessary skills to become better leaders. In addition, participants will learn about competency models and leadership styles and determine their own.
Topics:
- The Peter principle
- Competency models
- The difference between manager and leader;
- Introduction into Emotional Intelligence;
- Leadership styles;
- Compelling messages through inspirational communication;
- The vision, the mission, the team and the work.
Benefits:
- Improve knowledge on how to motivate people to achieve high results;
- Understand how to become a better leader
- Improve self-awareness and interpersonal skills;
- Gain more impact in communication.
Recommended audience:
- team leaders/ supervisors/ managers
- talent employees
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: Romanian/ English
- Length: 2.5 days
- Exercises/case studies/role-plays: 60% of the time.
- Note: participants should have a minimum management experience or training before attending this program (for junior managers we recommend they first attend the "Basics of Management" training offered by our company);
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BASICS OF COMMUNICATION
The failure to communicate is at the center of most workplace confusion and conflict. This may lead to employee dissatisfaction, poor productivity and increased staff turnover. Most of the time, such situations can be significantly improved by applying the skills we teach in our training. Find out how to structure and send the right message, approach delicate topics and how to avoid misunderstandings. Using team activities and role-plays, participants develop their communication skills and gain better understanding of, and respect for, diverse personality types.
Topics:
- The purpose and ethics of communication;
- The communication process;
- Elements which influence communication;
- Communication channels;
- Steps for good communication;
- Communication – a vector of the organizational culture;
- Communication and conflict.
Benefits for participants:
- Build awareness of the elements which influence the communication process;
- Understand communication phases and techniques;
- Learn about communication barriers and how to overcome them;
- Learn about the ability to extract the real message;
- Exercise dialogue;
Recommended audience:
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role plays: 60% of the time
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MAKING PRESENTATIONS
Definitely, nobody likes boring presentations! This workshop focuses on the essential elements of preparing and delivering effective presentations using visual aids. Training topics include the use of body language, eye contact, vocal variety, as well as structuring the presentation and mastering nervousness. Through interactive exercises, participants learn strategies for delivering a strong, clear message, whether to a single listener or an audience of hundreds. During the workshop all participants deliver presentations which are video recorded and played back for group and self-analysis.
Topics:
- The importance of the visual communication;
- How to get impact by designing attractive PowerPoint presentations;
- How to present using Video projectors;
- How to develop and structure presentation's content;
- Prepare the speech and for the presentation;
- Techniques to deliver a presentation;
- Keep control (emotions, timing, handle questions and challengers from the public).
Benefits for participants:
- Improve communication using visual aids;
- Learn to better structure presentations to meet the audience's needs;
- Learn to control emotions and to keep participants on track;
- Enhance the impact of the presentation;
Recommended audience:
- general
- employees who need to structure and to deliver presentations
- team leaders/ supervisors/ managers
- marketing/ PR/ sales staff
- trainers
- talent employees
Other details:
- Maximum class: 10 people
- Minimum class: 8 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 70% of the time.
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SPEAKING IN PUBLIC
Professionals who are able to speak well and capture attention of their audience can really set themselves apart. However, most of us are more likely to feel extreme anxiety at the thought of addressing a room full of people. Regardless the industry or role, virtually anybody may be asked to deliver presentations to clients, speak at board meetings, present at conferences or address large groups of colleagues. And the success or failure of public speaking will determine how one and one's organization are perceived. This course helps participants to overcome all these difficulties and to speak with confidence and humor.
Topics:
- Prepare to make memorable presentations;
- Capture the audience’s attention;
- Master anxiety;
- Use the body language when presenting;
- Adapt to the public's reaction;
Benefits for participants:
- Prepare and deliver memorable presentations;
- Reduce the anxiety level when speaking in public;
- Learn how to add "salt & pepper" to a presentation;
- Learn to control impact on the audience
- Represent with confidence and professionalism your company/team in front of the audience.
Recommended audience:
- general
- marketing/ PR/ sales staff
- team leaders/ supervisors/ managers
- trainers
- talent employees
Other details:
- Maximum class: 12 people
- Minimum class: 10 people
- Language: Romanian/English
- Length: 2 days
- Exercises/case studies/role-plays: 90% of the time.
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TIME MANAGEMENT
People with clear goals are successful because they have a clear direction to go. In this training we teach about setting objectives and effective planning the time in order to achieve them. We also discuss about how to approach complex projects and strategies to fulfill them. Time management is about good planning, setting the right priorities, self-discipline and, above all, being aware of the value of time.
Topics:
- Time as a limited resource;
- Establishing objectives;
- Planning;
- The urgent/ important paradigm;
- Procrastination;
- Self-discipline in using time.
Benefits:
- Learn how to make an action plan and how to plan for success;
- Become prompt in finalizing tasks;
- Learn to reach planned objectives;
- Manage time effectively;
Recommended audience:
Other details:
- Maximum class: 14 people;
- Minimum class: 10 people;
- Language: English/Romanian;
- Length: 2 days;
- Exercises/case studies/role-plays: 60% of the time.
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TEAM WORK
In the current economic background, there are few places which do not require team work. And as much as some people might say they know all about team work, reality often proves many are not aware of differences between team members and the importance of building on differences for the wellbeing and performance of the team. Or about communication and motivation in teams, which are topics important for everybody in the team not just for the manager.
Topics:
- Group dynamics
- Building on differences (values of generations, cultural differences, roles within teams)
- Exploring the Emotional Intelligence (types of intelligence, the EQ, EI and success)
- Effective communication in teams (organizational & interpersonal communication, barriers, feedback)
- Performance and motivation (motivation theories, performance matrix)
Benefits for participants:
- Better understand team roles
- Increase responsibility towards team performance
- Improve communication in the team
- Understand and build advantage on the differences between team members
Recommended audience:
- general
- team leaders/ supervisors/ managers
- talent employees
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: Romanian/ English
- Length: 2 days
- Exercises/case studies/role-plays: 60% of the time.
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BUSINESS BEHAVIOR
Just because one has an excellent product or is an expert in a certain field, does not guarantee s(he) will achieve success or gain respect in the business world. Business Behavior helps participants make a good impression in business situations. Practicing attitudes that are polite, gracious, considerate of the needs and customs of others and, even having a sense of appropriate dress for different settings, are important aspects of business etiquette. With the scope of business becoming more international every day, there is always more to learn about the art of good manners. This workshop gives participants an overview on how they should behave with supervisors, colleagues or business partners in order to develop effective professional relationships.
Topics:
- Business etiquette;
- Behavior specific to work environment;
- Maintaining good business relationships;
- Elements of social intelligence – definition, methods;
- Behavior models: Anthony Gregory Model, DISC Model, Merrill – Reid Model;
Benefits for participants:
- Develop a more business oriented behavior;
- Growth of teamwork efficiency;
- Increased feeling of comfort in business meetings/ settings;
- Quick integration in new teams/ efficient team work and good relationships with business partners.
Recommended audience:
- employees involved in project teams
- team leaders/ supervisors/ managers
- marketing/ PR/ client service/ sales staff
- employees with little or no international work exposure
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role plays: 60% of the time
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CUSTOMER SATISFACTION
There are several fundamental things about customers which we should never forget. Like the fact that they provide our income. Or, that 96% of the unsatisfied customers don’t complain, they simply go elsewhere. Or, that a satisfied customer talks to 3 potential customers and an unsatisfied one complains to 11. These are enough reasons for each employee to respect his/ her customers and strive to fulfil their needs at the highest level.
Topics
- Internal/ external clients
- What is customer satisfaction
- Customer satisfaction drivers
- Work with the (end) customer in mind
- Top service standards
- Treating customers professionally
- Dealing with problems and complaints
Benefits for participants:
- Improve work performance
- Understand customers' requirements in detail
- Improve customer service
- Assume responsibility
- Coordinate activities internally
Recommended audience:
- general
- junior employees
- employees involved in project teams
- team leaders/ supervisors/ managers
- marketing/ PR/ client service/ sales staff
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role plays: 60% of the time
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STRESS MANAGEMENT
This workshop aims to bring a contribution in preventing the growth of stress level at work and to improve the quality of work life. It helps employees to become aware that they need to take stress seriously and provide them tools to keep stress under control.
Topics:
- What is stress
- Causes of stress at work
- The stress response
- Stress and health
- Stress and work performance
- Stress management
- Building the protection shield
- The lost art of happiness
Benefits for participants:
- Improve individual performance
- Increase responsibility
- Control stress and reduce stressful situations
- Increased work satisfaction
Recommended audience:
- general
- client service staff/ collection staff
- employees involved in project teams
- team leaders/ supervisors/ managers
- marketing/ sales staff
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role plays: 60% of the time
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CREATIVITY AND PROBLEM SOLVING
A problem becomes an opportunity if it is seen from another perspective. This workshop stimulates participants to adopt uncommon thinking paradigms and creative problem solving. The program provides tools and insights for applying creative thinking at work and in every facet of life. Participants gain knowledge to transform creative thinking into the perfect tool to find adequate solutions to their problems.
Topics:
- The problem solving process;
- Root Cause Analysis;
- Identify the current situation;
- Brainstorming techniques;
- The way to present solutions;
- Techniques to persuade other people to accept change;
- Problem solving tools.
Benefits for participants:
- Find out what is behind the most popular creativity techniques;
- Apply creativity techniques in problem solving and operational tasks;
- Identify alternative solutions based on strengths and weaknesses;
- Learn to become flexible with your standpoints and to remain loyal to your values;
- Save leadership energy by being mentally more agile;
- Become role model of creativity.
Recommended audience:
- general
- project managers
- team leaders/ supervisors/ managers
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Languages: English/Romanian
- Length: 2 days
- Exercises/ case studies/ role plays: 60% of time.
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CULTURAL DIFFERENCES (CULTURAL DIVERSITY)
Diversity means a multitude of ideas, attitudes, practices, thoughts… in short, reality seen from very different perspectives. Lost business, poor working relations and unfavorable contract discussions with one's overseas clients, partners or suppliers, may be the result of ignorance of cultural differences and/ or of a lack of adaptability of the communication style. This ability should nowadays be trained more than ever, since, practically, there are no boundaries in winning new markets. This training addresses the concept of diversity, traditional customs, languages and fundamental doctrines with the purpose of making participants acquainted with the behavioral characteristics of various nations, their culture and their way of doing business.
Topics:
- Awareness of differences;
- Communication patterns
- Cultural values
- About tolerance and mutual understanding
Benefits for participants:
- Become familiar with important characteristics of other cultures.
- Become aware of the negative impact on the business outcomes in case of lacking the understanding of cultural differences;
- Train flexibility and tolerance to better adapt to different cultures and better work in a global business environment;
- Learn practical business behaviors for the global business environment.
Recommended audience:
- general
- employees and managers working with clients/ partners from different countries
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: Romanian/English/Spanish/Serbian
- Length: 2 days
- Exercises/case studies/role-plays: 50% of the time.
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E-MAIL ETIQUETTE (ETIQUETTE IN BUSINESS)
Internet became one of the main business tools and e-mailing one of the most used communication means. Unfortunately, each of us have probably been bombarded by tons of e-mails or received e-mails with unclear content or excessive writing. Writing relevant e-mails is a compulsory request for recording a good performance in many businesses and, even we think we are familiar with email usage, there is always room for improvement. In this training, participants learn about e-mail policies and how to write professional e-mails that conveys appropriate messages. They learn to write concise, descriptive subject lines and to state their purpose clearly at the beginning of each message. Finally, participants consider some of the ethical risks associated with excessive or indiscriminate copying and forwarding of e-mail messages, as well as when to avoid e-mail communication.
Topics:
- Keep on top of e-mail and make the most out of it (set priorities, answer in stages, filing etc.)
- The ABC of e-mail: Accuracy, Brevity, Clarity;
- The SCRAP technique (Situation, Complication, Resolution, Action, Politeness);
- Write great e-mails: purpose, spelling and punctuation, style and tone, language of e-mails;
- Deal with difficult e-mail situations (calm down a dispute via e-mail).
Benefits for participants:
- Reduce the time spent on composing e-mails;
- Obtain the expected results and impact with less effort;
- Be able to choose the most appropriate expressions for different purposes;
- Work more effectively with other people;
- Maintain better contact with customers;
- Enhance your image in the eyes of readers, no matter if they are customers, colleagues, subordinates or managers.
Recommended audience:
- general
- employees who need to communicate effectively by e-mail at all levels of the organization.
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 1 day
- Exercises/case studies/role-plays: 60% of the time.
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NETWORKING & BUSINESS RELATIONSHIPS (SUCCESSFUL BUSINESS RELATIONSHIPS)
Many people think that business relations refer to selling products or services, but most of the times it is just about building relations and presenting one’s company in an attractive manner. Actually, business means the degree of development one’s business can reach. And for achieving this, we need to interact. Networking is really the answer for this development. Business relations are always human relations and it is important to keep this in mind. This workshop is about social intelligence, which is a key factor for business development and the skills for building and maintaining useful relationships.
Topics:
- Networking and lobbying;
- Business etiquette;
- Develop and maintain business relationships;
- Cooperation inside the team and inter-teams;
- Social intelligence and how to develop it;
- Social behaviour models: Anthony Gregory Model, DISC Model, Merrill - Reid Model;
- Adapt to different kind of social behaviour;
- Extend your network.
Benefits for participants:
- Integrate better in the team/ organization and work more efficiently with colleagues;
- Learn to create a business network;
- Assume a more business oriented behaviour by learning business etiquette;
- Understand better and adapt behaviour to different types of personalities;
- Expand the social group, which can influence future business collaborations.
Recommended audience:
- general
- project staff
- team leaders/ supervisors/ managers
- talent employees
- marketing/ PR/ sales staff
Other details:
- Maximum class: 14 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 60% of the time.
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HOW TO CONDUCT INTERVIEWS (EFFECTIVE INTERVIEWING SKILLS)
Each of us knows the payoff of employing the wrong person for the job – lack of performance, frustrations on both ends and even conflicts. Effective Interviewing Skills is a highly interactive training that helps participants learn how to design job descriptions and job profiles and, finally how to conduct effective interviews by addressing candidates the relevant questions to emphasize the degree of match between the person and the job. Participants learn about competency models and apply a competency library to design sample job profiles.
Topics:
- Steps for an effective interview;
- Competency models
- Job description/ job analysis;
- Discovering the candidate's profile;
- Types of interviews;
- Interview techniques;
- Preparing an interview;
- Interview evaluation.
Benefits:
- Learn the main stages of effective interviews;
- Understand how to design job descriptions and job profiles;
- Learn how to determine the Candidate's profile;
- Learn various interview techniques.
Recommended audience:
- recruitment staff
- managers/ supervisors.
Other details:
- Maximum class: 12 people
- Minimum class: 10 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 50% of the time.
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CAREER COUNSELING (GCDF -GLOBAL CAREER DEVELOPMENT FACILITATOR)
This is a highly interactive, hands-on program, based on a US curriculum. The Global Career Development Facilitator (GCDF) started in US in 1997 as a joint initiative of the Center for Credentialing and Education (CCE), National Career Development Association and National Occupational Information Coordinating Committee. Since then, the GCDF program has grown and matured, now offering customization for over 14 countries. The main role of the GCDF is to facilitate the access of clients to existing professional opportunities in the labor market and to assist them in the process of personal and professional development. This extensive training is designed to help professionals in the field of career counseling, people managers and teachers to develop specific skills in the area of career development as a complement of their profession which in many instances challenges them to act as career counselors. Graduates of this program get a double certification – by CNFPA (Romanian Center for Adult Education) and CCE.
Topics:
- Career development theories
- Counseling skills
- Diversity
- Assessment tools and skills
- Technical means in counseling
- Labor market information
- Job seeking
- Training facilitation skills
- Career development programs
- Promotion of career counseling services
- Supervision in career counseling
- Ethics and law re. career counseling
Benefits for participants:
- develop a systemic way of thinking and a pragmatic attitude in approaching the field of professional development, career management and labor market issues;
- learn about career development theories, are skilled in counseling techniques, inter-personal communication and assessment techniques;
- increase the Emotional Quotient;
- can counsel/ lead other people on vocational/ career matters;
- graduates can benefit of double certification:
- by CNFPA (Romanian Center for Adult Education), so, upon graduation, students will get a diploma recognized by the Romanian Ministry of Labor and the Ministry for Education, COR code 241248 (Consilier de informare si orientare privind cariera).
- by CCE, as GCDF.
Recommended audience:
- HR staff
- school/ university counselors
- teachers
- coaches
- team leaders/ supervisors/ managers
- talent employees
Other details:
- Recommended class size: 12 people
- Language: English/Romanian
- Length: 65 class hours along a period of about 3 months. The class training is complemented by individual study, practice and solving a real career counseling case, totaling a time investment of 120 hours.
- Exercises/case studies/role-plays: 60% of the time.
- After graduation participants can apply for the GCDF Certification from CCE Europe to NBCC Romania. For details see www.nbcc.ro
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TRAIN THE TRAINER
Train-the-Trainer is a highly interactive class training which provides participants the necessary knowledge and tools to conduct trainings or facilitate workshops, regardless of the topic. Participants learn by practicing presentation and teaching skills during videotaped simulations specifically designed to reflect a real training environment.
Topics:
- How adults learn;
- Structure of a training session;
- Training methods;
- How to design exercises;
- Techniques to facilitate a training;
- Dealing with difficult participants;
- Setting the training room;
- Specifics of virtual training;
- Measure the efficiency of a training session.
Benefits for participants:
- Learn to conduct training sessions (face-to-face & virtual sessions);
- Improve the knowledge transfer skills;
- Improve the communication skills;
- Learn facilitation techniques.
Recommended audience:
- trainers/ internal trainers
- managers
- talent employees
Other details:
- Maximum class: 12 people
- Minimum class: 8 people
- Languages: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 60% of the time.
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BASICS OF PROJECT MANAGEMENT (PROJECT MANAGEMENT QUICKSTART)
When a project fails, the problem often lies not in the concept but in the process. In order for a great idea to achieve great results, it must be supported by a great project team with an effective project management plan. This workshop helps participants put together the winning strategy to guide their team toward success and provides the first step towards becoming a PMI certified professional.
Topics:
Understand specific PM definitions, acronyms and terminology;
- Provide students with the knowledge of successfully initiating, planning, executing, controlling, monitoring and closing a project;
- Prepare students to monitor, control and report project costs, schedules and quality/performance levels needed to meet project's objectives;
- Develop and refine the skills necessary to develop PM documents through practice using PM Templates.
Benefits for participants:
- Develop the ability to realize a project;
- Understand the objectives of a project;
- Grow the performance of teams involved in project management activities;
- Nurture communication and teamwork activities;
- Make the process of project execution more efficient.
Recommended audience:
- project management staff/ resource managers/ junior project managers
- team leaders/ supervisors/ managers
- talent employees
Other details:
- Maximum class: 15 people
- Minimum class: 9 people
- Language: English/Romanian
- Length: 3 days
- Exercises/case studies/role plays: 60% of the time.
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MICROSOFT PROJECT MANAGEMENT (MS PROJECT 2003)
This is a practical training on how to use MS Project 2003 within projects. It helps the user to put together an action plan, fill in and organize all the details that must be completed in order to achieve the project goal. Right from designing a new project to preparing the project for publication, allocating resources, tracking progress, analyzing costs, assessing the quality of deliverables and even managing multiple projects, Microsoft Project 2003 does it all.
Topics:
- Planning definitions, acronyms and terminology specific to MS Project;
- Design and implement projects using MS Project
- Monitor, control and report project costs, schedules and quality/performance levels needed to meet project's objectives;
- How to use of the software in day-by-day activities;
Benefits for participants:
- Gain hands-on experience in using MS Project
- Develop the ability to execute a project;
- Save time by using specialized tools to manage projects;
- Manage better and more responsibly the projects' resources and costs;
- Better track and share information within projects;
Recommended audience:
- project management staff
- team leaders/ supervisors/ managers
- talent employees
Other details:
- Maximum class: 12 people
- Minimum class: 9 people
- Language: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 60% from time
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FINANCE FOR NON SPECIALISTS
We all know that "money makes the world go round", which in business practice means that those who know details about financial world have more chances to better run their businesses and make good business decisions. This course provides a clear and concise overview of specific tools and ratios used to forecast and measure financial performance. Participants in this training will be able to better cope with financial planning, including one of the most important business challenges nowadays – cash flow management. To build a strong management team, Finance for non-Specialists is the first step.
Topics:
- A common vocabulary on key financial terms;
- Understand company's financial flows;
- Understand the three key financial statements;
- Present practical criteria to make successful decisions with financial impact.
Benefits for participants:
- Understand the financial side of the business;
- Better evaluate the business performance;
- Understand the parameters supporting the business decisions;
- Maximize decision results.
Recommended audience:
- project management staff
- team leaders/ supervisors/ managers
- talent employees
Other details:
- Maximum class: 12 people
- Minimum class: 10 people
- Languages: English/Romanian
- Length: 2 days
- Exercises/case studies/role-plays: 70% from time.
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SIX SIGMA (GREEN BELT)
The Six Sigma Green Belt training provides participants with enhanced problem-solving skills, with an emphasis on the DMAIC (Define, Measure, Analyze, Improve and Control) model. Whether in healthcare, finance, manufacturing, government, or any other type of service or product based industry, this training is ideal for anyone looking to get the most out of their career.
Topics:
- Overview of Six Sigma
- DMAIC Methodology Overview
- Financial Benefits of Six Sigma
- The Impact of Six Sigma to The Organization
- The Six Sigma Language
Benefits for participants:
- Students will learn how to apply statistical methods for business process improvements like:
- Communicating a business strategy across the organization
- Applying the DMAIC improvement process
- Selecting successful Six Sigma projects and project teams
- Planning and executing projects
- Significantly increasing profitability through Six Sigma projects
- Selecting the right statistical tools
Recommended audience:
- project management staff
- quality managers
- talent employees
Other details:
- Maximum class: 12 people
- Minimum class: 10 people
- Languages: English/Romanian
- Length: 5 days
- Exercises/case studies/role-plays: 70% from time.
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SQL@WORK
Whatever a database is being used for—web sites, bookkeeping, sales and inventory, or even the lovely to-do list—it's all about data. SQL Essential Training is designed to help users understand the most common language for database wrangling—SQL. The training offers a solid working knowledge of the language, and how to retrieve and manage data efficiently. Real-world example of building a CRUD (Create, Read, Update, and Delete) application using SQL are also included into the 2 days session.
Topics:
- SQL Quick Start
- Using the basic SELECT statement
- Selecting columns
- Selecting rows
- Counting things
- SQL Essentials
- Organization: Databases and tables
- SQL syntax overview
- Formatting SQL
- Creating a database and tables
- Inserting data
- Reading tables with JOIN
- Filtering data with WHERE, LIKE, and IN
- Removing duplicates with DISTINCT
- Sorting with ORDER BY
- Updating data Deleting data
- IDs and Indexes
- Creating relationships between tables
- Accessing related tables with JOIN
- About indexes
- Strings
- About the string functions
- Finding the length of a string
- Finding part of a string
- Removing spaces with TRIM
- Making strings UPPERCASE and lowercase
- Numbers
- When to use numeric functions
- Finding the absolute value
- Rounding numbers
- Integer division and remainder
- Dates
- Dates and times
- Date- and time-related functions
- Aggregates
- How aggregates work
- Removing duplicates with DISTINCT
- Using aggregate function
- The CRUD Application
- About the CRUD application
- The SELECT functions
- The INSERT functions
- The UPDATE functions
- The DELETE functions
Benefits for participants:
- Understanding SQL terminology and syntax
- Writing basic SQL queries
- Sorting and filtering/ Inserting and updating data
- Writing string and numeric functions
- Finding and deleting duplicate data
Other details:
- Recommended class: 15 people
- Languages: English/Romanian
- Length: 2 days
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ACCESS@WORK
This Microsoft Access training course is designed for beginner users of Microsoft Access. During the first day, participants learn to create reports in Microsoft Access, manage data in existing databases and design their own new databases. In the second day of training, participants learn to maintain the data consistency, to customize database components, to build queries and automated reports, to generate forms and include them in the flow.
Topics:
- Exploring the Microsoft Office Access
- Environment - Examine Database Concepts
- Explore the User Interface
- Use an Existing Access Database
- Customize the Access Environment
- Obtain Help
- Designing a Database - Describe the Relational Database
- Design Process
- Define Database Purpose
- Review Existing Data
- Determine Fields
- Group Fields into Tables
- Normalize Data
- Designate Primary and Foreign Keys
- Determine Table Relationships
- Building a Database
- Create a New Database
- Create a Table
- Manage Tables
- Create a Table Relationship
- Save a Database as a Previous Version
- Managing Data in a Table
- Modify Table Data
- Sort Records
- Work with Subdatasheets
- Querying a Database
- Filter Records
- Create a Query
- Add Criteria to a Query
- Add a Calculated Field to a Query
- Perform Calculations on a Record Grouping
- Designing Forms
- View Data Using an Access Form
- Create a Form
- Modify the Design of a Form
- Generating Reports
- View an Access Report
- Create a Report
- Add a Custom Calculated Field to a Report
- Format the Controls in a Report
- Apply an AutoFormat Style to a Report
- Prepare a Report for Print
- Controlling Data Entry
- Restrict Data Entry Using Field Properties
- Establish a Pattern for Entering Field Values
- Create a List of Values for a Field
- Joining Tables
- Create Query Joins
- Join Unrelated Tables
- Relate Data Within a Table
- Creating Flexible Queries
- Set Select Query Properties
- Create Parameter Queries
- Create Action Queries
- Improving Forms
- Design a Form Layout
- Enhance the Appearance of a Form
- Restrict Data Entry in Forms
- Add a Command Button to a Form
- Create a Subform
- Customizing Reports
- Organize Report Information
- Format the Report
- Set Report Control Properties
- Control Report Pagination
- Summarize Report Information
- Add a Subreport to an Existing Report
- Create a Mailing Label Report
- Sharing Data Across Applications
- Import Data into Access
- Export Data
- Analyze Access Data in Excel
Benefits for participants:
- Examine the basic database concepts and explore the MS Access environment.
- Learn to
- design a simple database in Microsoft Access
- build a new Access database with related tables
- manage data in a table
- query an Access database using different methods
- design Microsoft Access forms
- generate reports in Microsoft Access
- modify the design and field properties of a table to streamline data entry and maintain data integrity
- retrieve data from tables using joins
- create flexible queries to display specified records, allow for user-determined query criteria, and modify data using queries
- enhance the capabilities of a form
- customize reports to organize the displayed information and produce specific print layouts
- share data across different applications.
Other details:
- Recommended class: 15 people
- Languages: English/Romanian
- Length: 2 days
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MS EXCEL for Beginners
This is an introductory training designed to teach participants the Excel basic functions. At the end of the training they are able to handle most common problems which require spreadsheet calculations.
Topics:
- Organizing and analyzing data in tables;
- Data Filtering;
- Formatting tables and spreadsheets;
- Applying predefined format styles
- Defined a new format style;
- Make calculations using functions;
- Making charts;
- Insert objects (images, sounds, diagrams);
- Use of print options.
Benefits for participants:
- Work with large tables
- Work with multiple sheets
- Perform typical calculations
- Perform numerical analyses
- Transform data in graphical formats easier to understand
Other details:
- Recommended class: 15 people
- Languages: English/Romanian
- Length: 2 days
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MS EXCEL at Advanced Level
This Microsoft Excel training course is designed for participants with some experience working with Microsoft Excel. Participants learn to apply visual elements and advanced formulas to a worksheet to display data in various formats. In addition, they automate some common Excel tasks, apply advanced analysis techniques to more complex data sets, collaborate on worksheets with others, and share Excel data with other applications. The training includes a business simulation scenario that requires developing a database that supports specific processes and business requirements in Excel. Participants are organized in teams of 4. In the final day, each team will present the functionalities that they have developed.
Topics:
- Calculating Data with Advanced Formulas
- Manage Cell and Range Names
- Calculate Data Across Worksheets
- Use Specialized Functions
- Analyze Data with Logical and Lookup Functions
- Organizing Worksheet and Table Data
- Create and Modify Tables
- Format Tables
- Sort or Filter Worksheet or Table Data
- Calculate Data in a Table or Worksheet
- Presenting Data Using Charts
- Create a Chart
- Modify Charts
- Format Charts
- Analyzing Data Using Pivot Tables and Pivot Charts
- Create a Pivot Table Report
- Analyze Data Using Pivot Charts
- Inserting Graphic Objects
- Insert and Modify Pictures and ClipArt
- Draw and Modify Shapes
- Illustrate Workflow Using SmartArt Graphics
- Layer and Group Graphic Objects
- Customizing and Enhancing Workbooks and the Excel Environment
- Customize the Excel Environment
- Customize Workbooks
- Manage Themes
- Create and Use Templates
- Streamlining Workflow
- Create a Macro
- Edit a Macro
- Apply Conditional Formatting
- Add Data Validation Criteria
- Update a Workbook's Properties
- Collaborating with Others
- Protect Files
- Share a Workbook
- Set Revision Tracking
- Review Tracked Revisions
- Restrict Document Access
- Analyzing Data
- Create a Trend line
- Create Scenarios
- Perform What-If Analysis
- Working with Multiple Workbooks
- Create a Workspace
- Consolidate Data
- Link Cells in Different Workbooks
- Edit Links
- Importing and Exporting Data
- Export Excel Data
- Import a Delimited Text File
Benefits for participants:
- Learn to
- calculate with advanced formulas.
- organize worksheet and table data using various techniques.
- create and modify charts.
- analyze data using PivotTables and PivotCharts.
- insert graphic objects.
- customize and enhance workbooks and the Microsoft Office Excel environment.
- collaborate with others using workbooks.
- work with multiple workbooks.
- import and export data.
- Increase productivity and improve efficiency by streamlining your workflow.
Other details:
- Recommended class: 15 people
- Languages: English/Romanian
- Length: 2 days
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Training and Development
